Our Beautiful Partnership
Salon agreement between you (the client) and Bellissima Hair (the salon), outlining our pricing and salon protocols.
Welcome, and thank you for choosing us as your hair and scalp specialists. Please take a moment to read through Our Beautiful Partnership so you know what we ask of you when you book with us, and what you can expect from us in return.
Your consultation
Everyone's hair is different and needs individual care. Our service menu is a guide to help you start thinking about the results you want.
Your initial consultation is a separate, one-time appointment. It gives us dedicated time to talk in depth about your hair history, your goals and your lifestyle, so we can book the right amount of time and start you on the path to your dream hair.
At future appointments, we'll check that we're on the right track and make any small tweaks. If you'd like a more in-depth consultation at any point, please let us know before the 72-hour notice window, so we can allow enough time to talk and still deliver your booked service. This helps us give you a truly individual experience that fits your lifestyle and budget.
Timing
Please allow enough time for your chosen service. If you have time constraints or are running late, text us on 021 444 893 as soon as possible so we can adjust your service.
This may mean you don't receive the full service you booked, but you'll still pay for the original booking. For example, your finish may be reduced from a cut to a blow-dry only. If you're unsure, ask your stylist as soon as you know of any change.
Pricing
At Bellissima Hair, our prices reflect our expertise, our time and the premium products we use. They are structured to give you the best results, so all prices are non-negotiable. Each service includes a set amount of time and product; any extra will be charged accordingly.
We review our pricing every year to keep up with rising costs. This also supports our commitment to paying our team a fair wage and offering profit-sharing, so you're cared for by dedicated, skilled professionals.
By booking with us, you agree to pay the price of your chosen service, plus any additional costs that arise during your appointment, such as extra product or extra time needed to achieve your result. We will always discuss these costs with you beforehand.
Green Fee
Bellissima is proud to be part of Sustainable Salons, an Australian organisation working towards a world where sustainability is a reality, not just a buzzword, and where both people and the planet can profit.
A $3 Green Fee is added to your bill at the end of every service. It may sound small, but small contributions add up. It covers the collection and processing of our salon waste, and supports Sustainable Salons' partnership with KiwiHarvest, which fights food waste and helps feed families in need.
Thank you for your understanding and your continued trust in us.
Payment terms
Payment methods: We accept EFTPOS, credit card, cash and bank transfer. A small surcharge applies to credit card payments to cover bank fees. We do not offer PayWave.
When to pay: Full payment for your service and any retail purchases is due at the end of your appointment. We're unable to offer a post-pay option.
Prepayments: You're welcome to pre-pay towards an upcoming appointment. We'll hold it as salon credit on your account until it's used. Prepayments are non-refundable.
Fair use: Extra-long or thick hair may need more product or time, and will be charged accordingly. Your stylist will be fair and reasonable, and will let you know at your consultation if this is likely.
Rewards
For every $1,000 you spend, you'll earn 30 reward points. Points are added to your account automatically once you've paid for your services and products.
Points can be redeemed towards any service on our Head Spa menu. These must be pre-booked so we can allow enough time, and can be booked separately from your regular appointment.
Every client is automatically included. There's no need to register, and no promotional emails.
Points are earned only on full-price services and retail purchases.
Gift vouchers and store credit earn points when they're used towards a completed sale.
Points can't be used to buy gift vouchers or store credit.
Points are removed if a transaction is refunded.
Rewards can't be combined or carried over. Only one $30 reward can be redeemed per appointment.
We reserve the right to change the rewards programme as needed.
Phones
Please be courteous with your phone while you're in the salon. We can't continue your service while you're on a call, so please wait until we've finished. Calls can cause delays that affect the next client's appointment.
You're welcome to bring headphones to watch a movie or listen to music while you wait or while your colour processes in the colour lounge.
Children and guests
If you need to bring young children, please keep them seated rather than moving freely around the salon. Sharp scissors, hot tools and other hazards are within easy reach of little hands, and we need to keep everyone safe.
Please keep the number of people you bring with you to a minimum, so other clients can enjoy their experience.
Booking policy
When you book, that time is set aside for you alone. If you need to cancel, reschedule or significantly change your booking (for example, removing a colour service or shortening your appointment), we need at least 72 hours' notice. This gives us a chance to offer the time to someone else.
Due to a recent increase in very late cancellations, last-minute changes and no-shows, we've had to tighten our booking policy to protect the business and keep appointments available for everyone.
| Notice given | What happens |
|---|---|
| More than 72 hours | No charge. Your deposit moves to your new booking. |
| Less than 72 hours | Your deposit is retained. |
| Less than 24 hours, or no-show | The full price of your booked service is charged. |
Reminders
Please make sure we have your current email address and mobile number so you receive your reminders. Reminders are a courtesy, so please also keep your own note of upcoming appointments.
Your first reminder is emailed 4 days before your booking. This gives you 24 hours to make changes before the 72-hour window begins.
Deposits
We require a non-refundable deposit of at least 25%, which may vary between services. If you regularly give late notice, or don't let us know about cancellations or changes, we will require full payment upfront for all future bookings.
Card on file
All clients must have a valid credit or debit card stored on file. Cards are processed through Stripe, which is fully secure and compliant, and your details are encrypted and kept private. Your card will only ever be charged if we need to apply our cancellation or no-show policy.
If you're unwell
If you're unwell, please reschedule for when you're feeling better. In these cases, we may (at our discretion) retain your deposit or charge 50% of your service, which we may also choose to credit towards your rebooked appointment.
If you arrive and we feel you're too unwell to continue without putting our team or other clients at risk, we may charge the full price of your booked service and rebook you for a later date.
We may ask you to wear a mask while in the salon. You're also welcome to ask your stylist to wear one if you're feeling vulnerable.
Our commitment to you
At Bellissima Hair, we promise exceptional hairdressing with personalised care. You'll have a bespoke one-on-one experience, from basin to blow-dry, with every detail reflecting our commitment to quality.
While your colour or BKT Nanoplasty treatment is in progress, we may attend to another client, but the integrity of your hair and scalp will never be compromised. If another stylist assists, or we briefly move between clients, you'll still receive the high standard of care you expect. Your booked stylist will always cut and finish your hair.
If your stylist is running late, this won't affect the length or quality of your service. If the delay is more than 10 minutes, we'll let you know and give you the option to adjust your time or reschedule. If your stylist is unwell, we'll tell you as soon as possible and you can choose to see another available stylist or reschedule for when they return.
100% satisfaction guarantee
Your satisfaction is our priority. If you're not completely happy with your service for any reason, please email us at hello@bellissimahair.nz within 7 days.
We'll work to resolve your concerns within a fair and reasonable timeframe, at no extra cost to you. If we can't reach a satisfactory outcome, we'll refund the part of the service you're unhappy with, and may, at our discretion, choose not to accept future bookings.
Honesty, guidance and safety
We promise to always be honest with you, guiding you towards services that enhance your unique beauty while respecting your budget and lifestyle. We keep high standards of hygiene and safety throughout your visit.
We won't answer phone calls during your appointment, so our focus stays on you. We may briefly step away to greet other clients, but in a way that won't take away from your experience.
Confidentiality and gratitude
Your contact details are kept strictly confidential, and your financial information is securely protected. We value your referrals and occasionally run thank-you programmes, which we'll let you know about as they come up.
We love sharing our work on social media and our website. If you'd prefer not to be featured, just tell your stylist. You're always free to decline having your photo taken.
Thank you for taking the time to read Our Beautiful Partnership. We look forward to a respectful, supportive, and fabulous relationship with you.